Methods of Reservation
You can use one of the following methods to reserve a hotel in Saint Petersburg:
- Fill in and transmit a reservation form on our website. To do so, use the «Reservations» link on the chosen hotel's page.
- Send a reservation request by email: info@saint-petersburg-hotels.com
- Send a reservation request by fax: + 7 (812) 233-8283 (for Moscow: +7 (495) 649-8328)
- Make a reservation over the telephone: +7 (812) 325-4044 (for Moscow: +7 (495) 505-6325)
Payment Terms
A reservation and full payment of hotel accommodation should be completed no less than 3 work-days before arrival date or commencement of services. To make a reservation less than 3 days before arrival date, contact us.
Forms of Payment
We welcome payment by any of the following methods:
- Bank transfer
- Credit card
If payment is made by bank transfer, a bank service fee of 20 USD applies. Note that all bank charges on money transfers are to be paid by the sender.
Information Needed for Hotel Reservations
To make a reservation by phone or fax, please, provide us with the following information:
- Full name
- Arrival date and departure date
- Hotel name
- Type of room
- Number of guests
- Form of payment
- Additional services (transportation etc.)
Cancellation and Change Policy
All changes and additions to your reservation request should be made in written and sent us by fax +7 (812) 2338283 (for Moscow: +7 (495) 649-8328) or email. To avoid misunderstanding of any sort, it is necessary to have a confirmation from our staff.
We operate a cancellation policy and reserve the right to charge the equivalent of one night's accommodation for any cancellations received less than 3 days before arrival date or in the event of a no show, unless otherwise stated.
Tour Reservations
Methods of Payment
You can use one of the following methods to reserve a tour to Saint Petersburg:
- Fill in and transmit a reservation form on our website. To do so, use the «Book now» link on the chosen tour's page.
- Send a reservation request by email: info@saint-petersburg-hotels.com
- Send a reservation request by fax: + 7 (812) 233-8283
- Make a reservation over the telephone: +7 (812) 325-4044
Payment Terms
- A non-refundable deposit of the price of services reserved for the first day is required within 7 calendar days of booking.
- A full payment of a tour should be completed no less than 5 days before commencement of services, provided no other arrangements were made.
- For group tours specific terms and conditions apply, depending upon a number of visitors, hotel accommodation, and season. You can always contact us for more information.
Forms of Payment
We welcome payment by any of the following methods:
- Bank transfer
- Credit card
If payment is made by bank transfer, a bank service fee of 20 USD applies. Note that all bank charges on money transfers are to be paid by the sender.
Cancellation Policy
We operate a cancellation policy and reserve the right to charge a cancellation fee for cancellations on the following basis:
- If we receive a cancellation no less than 7 days before commencement of services, no cancellation fee applies. If you cancel less than 7 day but more than 3 days before commencement of services, you will receive the price of the tour except for 30% cancellation fee. In case of cancellation less than 3 days prior commencement of services or no-show the full cost of the services cannot be refunded.
- When you cancel, the price of some components of a tour cannot be refunded. These components include theater tickets, event tickets, museum admissions, and so on.
- All changes and additions to your reservation request should be made in written and sent us by fax +7 (812) 2338283 (for Moscow: +7 (495) 649-8328) or email. To avoid misunderstanding of any sort, it is necessary to have a confirmation from our staff.